Refund policy

At ConchCraft LLC, we are committed to ensuring your satisfaction with every aspect of your shopping experience. We take pride in our products and are dedicated to addressing any concerns you may encounter. To provide you with clarity on our return process, we've established the following policy:

Return Eligibility: Our primary goal is to address any issues with your order. We accept returns only in the following circumstances:

  • Received Damaged: If you receive a damaged or defective product, please reach out to our Customer Support team within seven days of receiving your order. Please attach an image of any damage so we can promptly provide this information to our print providers. We'll work with you to provide a replacement or initiate a refund promptly.
  • Customized Items: As each of our products is custom-ordered according to your specifications, we cannot accept returns or exchanges except in cases of damage or defect. Due to different monitor settings, the colors shown on the screen may not match the actual ink, garment, or merchandise. The dimensions of images displayed on our website may differ slightly from the item shipped. Our commitment is to ensure that each item you receive matches your selections and meets our high standards of craftsmanship.
  • Wrong Sizing: Currently, we are unable to process returns for products that do not fit, except for instances where you received an incorrect size. On each product description page, you can find the sizing chart.
  • Initiating a Return: To initiate a return due to a damaged item, please follow these steps:
    1. Contact our Customer Support team within seven days of receiving the damaged product.
    2. Provide clear photos of the damaged item, your order number, and your contact details.
    3. Our team will carefully review your request and guide you through the next steps.

Refunds and Replacements: For items that are damaged or defective, we offer the choice of a replacement or refund. If you opt for a replacement, please note that the item must be produced again. It will be shipped to the address of delivery used for your initial order.

Contact Us: If you have any inquiries or require assistance, our Customer Support team is here to help. You can contact us at ConchCraftKW@gmail.com, and we will be delighted to assist you.

We value your understanding of our return policy, which allows us to ensure the highest level of service and your satisfaction with every aspect of ConchCraft LLC.

Thank you for being a valued part of ConchCraft LLC.

Effective Date: 5 December 2023